Every product sold in the Phoenix3Dart store has been checked and tested. 100% work guarantee but even so you still provide the following guarantee:
1. 7-day guarantee for protection of error or damaged products
2. Assistance if the buyer has difficulty using the product or has a problem
3. Replacement of files (products) that cannot be used
Requirements for getting a guarantee and protection:
– Contact us by telling us in detail about the problem experienced
– Include evidence in the form of photos (screenshots) or videos
– Follow the instructions we provide
If the problem cannot be resolved then we provide other solutions that you can read below.
Because digital products are different from physical products, there is no Product Return. However, buyers can request a Refund with several terms and conditions. For more details, you can read the Refund Terms at the Phoenix3Dart store below.
You don’t need to worry even though there is no Product Return but buyers can still apply for a Refund with the following conditions:
1. The product cannot be used (still Error)
2. Valid evidence in the form of photos (screenshots) or videos (better) is included
3. The instructions and solutions provided do not solve the problem
4. The product has been replaced but still cannot be used
5. It has been remotely (Team Viewer or UltraViewer) by our team but the product still cannot be used
If all has been done but the product still cannot be used, then the last solution is a Refund. The process takes 1-2 hours after we receive the application.
We will strive for customer satisfaction. If the product has a problem, we will replace it with a different file, provide instructions/solutions, and resolve the error that appears.
